Business Continuity and Disaster Recovery Policy

Document control

Field	Value
Document status	Active policy document
Owner	Security / Operations
Approver	Management
Review frequency	Annual or on material change
Classification	Customer-shareable

Purpose

Maintain continuity and recovery capability for customer-impacting and business-critical services.

Scope

This policy applies to systems, data, people, vendors, processes, and infrastructure required to deliver and support services.

Business impact analysis

Critical services should be identified with owners, dependencies, impact categories, maximum tolerable downtime, operational workarounds, and recovery priority.

RTO and RPO

Recovery Time Objective and Recovery Point Objective should be defined per service or customer scope where applicable. Assumptions and limitations must be documented and approved.

Backup strategy

Backups should define scope, frequency, retention, encryption, access control, monitoring, and storage separation. Backup failures should be reviewed and corrected.

Disaster recovery strategy

Recovery procedures should identify recovery owner, required credentials/access, restoration sequence, dependency checks, communication path, validation steps, and rollback/escalation options.

Testing

Backup restore tests or DR drills should be performed periodically based on service criticality. Results, issues, and corrective actions must be tracked.

Evidence to maintain

BCP/DR plan, business impact analysis, RTO/RPO record, backup schedule, restore test, DR drill report, and corrective-action tracker.